The key to averting a disaster when a plumbing or heating emergency arises is to stay calm and know what to do. You may be lucky and never experience an emergency situation, but you should definitely be prepared for one. From time to time, something may go wrong in your property; when something is not right, you need to promptly assess the situation and determine whether it is an emergency or not. If you have a problem with your plumbing or heating that may be a risk to life or could cause significant damage to your property, you should immediately contact one of our emergency Plumbers in Ipswich. Our Plumbing and Heating engineers are Gas Safe registered and are available 24/7, 365 days a year to respond to emergencies in Ipswich and the surrounding areas.

What should you do if you find a leak in your property?

Even if a leak appears to be insignificant, you should never leave it. If you ignore it, you will likely regret it at a later date! So, our Ipswich Plumber’s advice is simple: never ignore a leak. When you spot a leak, it is extremely important to determine its source, even if it is small; not knowing what is causing it and its origin could result in permanent damage in your property. Over a period of time, the leak will probably worsen causing you an even bigger headache in the future. Dealing with a leak immediately is always the correct course of action.

If you are able to determine the source of the leak, then you should begin by isolating it. This could mean switching off a shower or a tap as the leak may be in the pipework connected to the fixture. Unfortunately, it is not always possible for an untrained eye to identify the source of a leak. In this situation, you should quickly shut off the water supply to the entire property – this can be done by turning the stopcock. Our advice is to know your property inside and out, having knowledge such as knowing the location of the stopcock will save you time in an emergency situation. The last thing you want is to have water leaking everywhere and to be hunting high and low for the stopcock!

Once you have isolated the water supply, you should contact an Ipswich Plumber. You should be aware that not all plumbers respond to emergencies, particularly during unsociable hours. Fortunately for you, if you live in and around Ipswich, our plumbers are available 24/7 to respond to emergencies. Once you have notified us, we will try to have a plumber with you within the hour – in the meantime, you may want to clear up the water as much as is possible. Then, you can leave the rest to our knowledgeable engineer!

What should you do if you smell gas?

If you smell gas in your property, this is an emergency – leave your property immediately. A gas leak can be caused by a range of issues such as a faulty appliance or compromised pipework. To avoid gas related emergencies, you should have new appliances installed by a Gas Safe registered engineer, and ensure that your property’s gas infrastructure is properly maintained. Regardless of the cause, a gas leak is extremely dangerous as the gas is extremely flammable and if you are not careful, it could lead to an explosion. Did you know that the gas used by appliances is odourless? The smell has been artificially added so that you are able to identify a leak.

The second that you smell gas in your property, you need to react. Get everybody out of the property as quickly as possible. If you can, on your way out, open as many windows and doors as possible; this will aid ventilation and allow the gas to escape. When you have left the property, you should notify your neighbours of the problem. If it is nearby, you should shut off the supply of gas to your property. Do not go back inside your property under any circumstances.. The tiniest of sparks could ignite the gas, you should stand well-clear of the property; do not light any matches or smoke cigarettes.

Now that you have safely vacated the property, you should phone the Gas Emergency Helpline on 0800 111 999. From this point onward, the situation is out of your hands.


To reduce the likelihood of your property falling foul to an emergency, you should seek to prevent damage to its infrastructure. Our Ipswich based Plumbers are equipped with the knowledge needed to analyse and identify potential problems before they arise. If you properly maintain your property, with regularly servicing of your appliances, you are significantly less likely to find yourself in an emergency. It is necessary for landlord’s to have their properties certified to ensure that they are safe, if you own your property, you do not have the same obligation, but why would you not want the peace of mind that your property is safe?

If you would like a Gas Safe registered Plumber in Ipswich to conduct a thorough inspection of your property, schedule your free consultation. However, if you are reading this article and are in an emergency situation, we suggest that you immediately phone us on 01473 561013.